To sign up please click ‘Join now’ button at the top of the page and complete the required fields including your username and password.

No. Each Iccwin user can only have one account registered in their name.

Iccwin only accepts signups from individual residing in India.

Yes. Please contact our Customer Service to assist you with your account verification.

We require a photographic ID for identify verification. Acceptable forms of documents are listed below:

• Full passport
• Driver’s license (Front and Back)
• National ID card (Front and Back)

If we don’t not receive the verification documents in a timely manner, Iccwin reserves the right to suspend accounts and hold any funds, until the appropriate documents have been submitted.

Click on the Forgotten Password link in the Login section at the top of the page. You may request for a password reset link to be sent to your registered e-mail address.

If you have forgotten your username please contact our Customer Service.

Passwords can be changed by clicking on Account Settings and then “Change Password”. Password have to be at least 6 characters.

All customer funds are securely held in fully segregated accounts.

Iccwin uses a protocol called SSL (Secure Sockets Layer), created for transmitting private documents via Internet. We use the very latest secure server tools and equipment to ensure members’ details remain completely confidential.

Yes. All sensitive data transmitted between your computer and Iccwin is securely passed over the internet using strong encryption. All sensitive data is sent using a secure http channel.

It is important that we can identify our customers and confirm they are over 18 and legally allowed to hold a Iccwin account.

It may result to removal of your withdrawal access and up to full suspension of your Iccwin account.

To ‘back’ a selection in a market is to place a bet for something to happen. This is like a bet that you would place with a traditional bookie. For instance, ‘backing’ India is placing a bet for India to win in the specific event.

To ‘lay’ a selection in a market is to place a bet for something not to happen, or in other words, bet against something happening. For instance, ‘laying’ Inida is placing a bet for them not to win in the specific event.

The time delay on live betting markets on Iccwin ranges from 1-10 seconds. This delay is in place to protect customers who are betting in the market.

For a bet to be matched, other customer with an opposing opinion must match against your bet. Unmatched bet is where there is no customer willing to match against your bet. Unmatched bets will remain in the market until they get matched or until you decide to cancel them or the market closes.

Market exposure is the amount of money set aside from your balance to cover your current matched and unmatched bets. The available funds are the amount you currently have available to bet and is calculated by subtracting your current exposure from your balance.

When you are betting against another customer, matched bets cannot be cancelled by Iccwin. Unmatched bets can be cancelled at any time by opening your bet slip and selecting the cancel option.

Iccwin is compatible on all browsers across all operating systems.

Please check your internet connection or contact our Customer Service for assistance.

In the unlikely event if Iccwin site is down, all matched bet shall still remain active. New bet request will only be accepted once the site is running.

Login to your Iccwin account and click “deposit” at the top right of our website.

No. All deposits must be made by of the owner of the Iccwin account using payment methods registered in the account owners own name.

If you account has been funded from a source not owned/registered to you. Please contact Iccwin support immediately. This is a 3rd party funding and is strictly prohibited. Any funds deposited by a 3rd party must be returned to their source, specifically the payment account they came from.

Withdrawal requests can be submitted by clicking on your username on the top right of Iccwin and selecting withdraw on the slide-out menu.

All withdrawals requests are handled, at most, within 6 hours of receiving your request. We aim to handle all withdrawal requests as quickly as possible.

We can cancel your request prior to processing. Please contact Iccwin Customer Support on live chat or by email via [email protected].

Please do keep in mind that cancellation may not be possible if the transaction has already been handled by our payment team.

Yes, you can withdraw funds back to the Credit or Debit card you used to deposit. Withdrawals can take 2 - 5 days to be returned to your card, depending on your banking institution.

Yes. You can receive a bank wire transfer but it can only be made to an account in the name of the Iccwin account holder.

Please note that in accordance with the regulatory requirements and security all funds have to return to the original source. Therefore, withdrawals can only be processed back to payment methods/accounts that have been used for depositing and are on the user's own name

If this is case for you please contact us via live chat or [email protected].

Switching from one payment method to another will require an initial deposit from the new method you'd like to use.

Yes. If you need assistance with the feature please feel free to contact us via live chat or [email protected]

Yes, for the most part, withdrawals from your Iccwin account are free.

Iccwin does not provide foreign exchange services.